Wherever mentioned, “The Company” refers to ImportMyVehicle.com Ltd t/a ShipMyCar

We do not guarantee any delivery times – we work as hard as we can to have your vehicle in the UK as soon as possible – we can not control certain factors such as the weather, customs, VOSA etc and so do not hold any liability for delays nor any costs associated with any delays, for example hire car costs, missed events/holidays/shows due to delay of vehicle.

We reserve the right to increase any accepted quote due to price increase caused by introduction of new rulings for IVA test.

Offer of the month is valid from 30 days of date of original quote, only one offer valid per customer

Fuel is charged at cost when required for any IVA / MOT testing

We do not hold any liability for any extra charges caused by increase in rate of VAT.

We do not hold any liability for items put in the car that are not booked in as personal effect shipments.

We reserve the right to inform the relevant authorities if we are suspicious of any shipment or money laundering activities.

Without a valid original title your car will not be able to be exported (unless it is a race car and we are provided with notarised bill of sale. We do not hold any liability for ensuring your title gets to our offices in country of export)

We do not hold any liability for any damage on the vehicle that is already on the vehicle prior to shipping.

On full service imports you do not have any excess with insurance however if you are not having IVA/MOT/SVA modifications and DVLA registration carried out by ShipMyCar you will be liable to a £450 excess.

For customers collecting vehicle from UK port, vehicle must be left at port if any damage is needing to be claimed.

Removing vehicle from UK port implies that you are happy with the vehicle condition, both mechanically and physically and no further claims can be made.

We hold no liability if your vehicle is refused entry into the UK.

X-Ray or customs inspections are charged to the customer at cost.

Only one monthly special offer incentive per customer on the first car imported with us using our instant quote system

We hold no liability for UK import duties – any values we give you prior to UK customs clearance are only estimations and may fluctuate from the actual payments asked for by customs.

Any values given to UK customs to base customs duties are given to us by you in good faith that they reflect the accurate value of the vehicle. We hold no responsibility for extra costs if UK customs use a different valuation.

If your vehicle does not pass an IVA test due to modifications that were not made clear to us we will have to charge extra to have the car pass the IVA test.

Window tints needing removal for IVA/MOT testing will be charged at one hours additional labour

Full modifications for UK Homologation include all necessary modifications for lighting systems only. Examples of modifications that may incur extra costs are and are not limited to, installation of hand brake, installation of windscreen wipers etc

If your vehicle fails an IVA test due to HID headlights or LED rear lights we will have to charge you extra for replacement units.

If your vehicle fails an MOT test we will quote you for extra work needed to pass the test.

We hold no responsibility for future MOT failures or fines due to vehicle being returned to an IVA failing condition.

If you do not pay applicable import duties within 7 days of receiving the amounts due, storage charges of £10 per day will be paid by you to ShipMyCar.

Non-collection or non-payment of final invoices due to ShipMyCar:

ShipMyCar has a general lien on all Goods and documents relating to Goods in its possession, custody or
control for all sums due at any time to the Company from the Customer and/or Owner on any
account whatsoever, whether relating to Goods belonging to, or services provided by or on behalf
of the Company to the Customer or Owner. Storage charges shall continue to accrue on any
Goods detained under lien;
ShipMyCar shall be entitled, on at least 28 days notice in writing to the Customer, to sell or dispose of or
deal with such Goods or documents as agent for, and at the expense of, the Customer and apply
the proceeds in or towards the payment of such sums;
ShipMyCar shall, upon accounting to the Customer for any balance remaining after payment of any sum
due to the Company, and for the cost of sale and/or disposal and/or dealing, be discharged of any
liability whatsoever in respect of the Goods or documents

The customer must ensure that the description and particulars of any goods, information or services required by or on behalf of the customer are accurate and that the goods/vehicle have been properly and sufficiently prepared for transit.

The customer shall save harmless and keep the company indemnified from and against all liability, loss, damage, costs and expenses whatsoever (including, without prejudice to the generality of the foregoing, all duties, taxes, imposts, levies, deposits and outlays of whatsoever nature levied by any authority in relation to the Goods) arising out of the Company acting in accordance with the Customer’s instructions, or arising from any breach by the Customer of any warranty contained in these conditions, or from the negligence of the Customer.

We hold no liability for not being able to insure you on the imported vehicle. We are not an insurance broker and are in no way associated with any insurance taken out on the vehicle.

No insurance will be effected except upon express instructions given in writing by the Customer and accepted in writing by the Company, and all insurances effected by the Company are subject to the usual exceptions and conditions of the policies of the insurers or underwriters taking the risk. Unless otherwise agreed in writing, the Company shall not be under any obligation to effect a separate insurance on the goods, but may declare it on any open or general policy held by the
Company.

Without prior agreement in writing by an officer of the Company so authorised, the Company will not accept or deal with Goods that require special handling regarding carriage, handling, or security whether owing to their thief attractive nature or otherwise including, but not limited to bullion, coin, precious stones, jewellery, valuables, antiques, pictures, human remains, livestock, pets, plants. Should any Customer nevertheless deliver any such goods to the Company, or cause the
Company to handle or deal with any such goods, otherwise than under such prior agreement, the Company shall have no liability whatsoever for or in connection with the goods, howsoever arising.

Except pursuant to instructions previously received in writing and accepted in writing by the Company, the Company will not accept or deal with Goods of a dangerous or damaging nature, nor with Goods likely to harbour or encourage vermin or other pests, nor with Goods liable to taint or affect other Goods. If such Goods are accepted pursuant to a special arrangement, but, thereafter, and in the opinion of the Company, constitute a risk to other goods, property, life or health, the Company shall, where reasonably practicable, contact the Customer in order to require him to remove or otherwise deal with the goods, but reserves the right, in any event, to do so at the expense of the Customer.

Cancellation Fees
If for any reason our service is cancelled the following fees apply:

Cancelled before shipping/transportation arranged: Full refund
Cancelled after shipping/transportation arranged: 50% refund
Cancelled after vehicle has been booked for departure: No refund
Cancellation after any IVA/SVA/MOT work will require full payment of import service
For event transportation we require 14 days notice prior to event start of notice of cancellation for our services otherwise no refund can be given
We offer no refunds due to delays outside of our control

Any claim by the Customer against the Company arising in respect of any service provided for the Customer, or which the Company has undertaken to provide, shall be made in writing and notified to the Company within 14 days of the date upon which the Customer became, or ought reasonably to have become, aware of any event or occurrence alleged to give rise to such claim, and any claim not made and notified as aforesaid shall be deemed to be waived and absolutely barred, except where the Customer can show that it was impossible for him to comply with this time limit, and that he has made the claim as soon as it was reasonably possible for him to do so.